CITY & GUILDS QUALIFICATIONS FROM U.K. :

International Tourism (Programme No 4867) 
Food & Beverage Service (Programme No 7066)

About CITY & GUILDS

CITY & GUILDS which was established in 1878 (over 125 years ago) has been conducting International Examinations which are globally accepted and recognized. The specific purpose of the CITY & GUILDS examinations are to encourage , assess and recognize the achievement of individual business and the community and to provide service to customers which is second to none. 

CITY & GUILDS is U.K.'s best known awarding body for a wide range of vocational qualifications and is known and respected within the industry and the field of education throughout the world. The CITY & GUILDS qualifications are offered in over 135 countries and their qualifications confirm knowledge and skills against internationally recognized standards. Their certificates are accepted throughout the world as evidence of achievement and are highly valued. 

CITY & GUILDS develops and administers assessments leading to the award of vocational and general qualifications. It provides certification at various levels - CERTIFICATE, DIPLOMA and ADVANCED DIPLOMA and the examinations offered by CITY & GUILDS can be taken at an approved examination centre. 

In Mumbai, the examinations for CITY & GUILDS are conducted at RBCS which is a CITY & GUILDS APPROVED EXAMINATION CENTRE. The examinations are held in June & December and to register for the June examinations , students have to enrol before 1st March and for the December examinations before 1st September of every year whereas the Food and Beverage Service examinations are held in June and November each year.

IHCTM - India's First Authorized City & Guilds Training Centre

IHCTM is the FIRST AUTHORIZED CITY & GUILDS TRAINING CENTRE IN INDIA to offer the INTERNATIONAL TOURISM Programme as well as the FIRST AUTHORIZED TRAINING CENTRE IN MUMBAI to offer the FOOD & BEVERAGE SERVICE Programme. IHCTM's sister concern SCHNELL HANS INTERNATIONAL is also the FIRST AUTHORIZED CITY & GUILDS TRAINING CENTRE IN INDIA to offer the HAIRDRESSING Programme No 8070 as well as the BEAUTY THERAPY Programme No 3040

Tourism is one of the fastest growing industries and few careers today can offer as much variety, excitement and excellent prospects as a career in the Tourism Industry. The President of WTTC has also mentioned during a session of the World Economic Forum held in December 1998 that the potential of the Travel and Tourism Industry in India if translated into actual exports will grow from the prevailing 23000 Crore Rupees to over 160,000 Crore Rupees by the year 2010. This would amount to over 12% of India’s total exports in the coming decade. 

In a news report, official estimates suggest that domestic passenger traffic at the five major International Airports and the Domestic Airports has grown by 12.7 percent during April-June 2000-2001 and International traffic has also registered a growth of 9.4 percent for the same period. Even Tour Operators seem to be doing a lot better and are optimistic of further growth in the coming years. The growth in Tourism will encourage further employment in the Tourism Sector and keeping this in mind, IHCTM has devised a unique six months Diploma Course in Tourism and Destination Management.

The Diploma Course in TOURISM & DESTINATION MANAGEMENT is the first of its kind and on successful completion, the students are eligible to sit directly for the Diploma in International Tourism examination from CITY & GUILDS INTERNATIONAL, U.K. on payment of the examination fees. The Diploma awarded by CITY & GUILDS confirms knowledge and skills which are highly valued and accepted in over 135 countries.

Certificate in Food and Beverage Service

Hotels, Restaurants and Catering units cater to a wide range of people in cities and towns and range from 5 Star Hotels to the small restaurants. They all form integral components of the tourism industry which is set to grow in the forthcoming decade. 

Course Outline 
The Certificate Level Course provides a broad introduction to the theoretical and practical aspects of Restaurant and Food Service and will provide the student with knowledge of the Food and Beverage Industry and a high level of competence to deal with all practical aspects as a front line employee. 

Food & Beverage Service  (Certificate Level)

The course covers the following components :

Safety at work : Procedures for dealing with simple first aid tasks - Methods of fire prevention and the procedures for dealing with fires - Main implications of any legal requirements relating to health and safety for employers and employees - Factors involved in the safe use and handling of large and small equipment including gas and electrical equipment as well as dangerous substances

Hygiene at work : Importance of maintaining personal and workplace cleanliness and hygiene including clean and tidy uniform - Appropriate methods of cleaning and handling materials and equipment

Security at work : Key systems within an establishment and their use - Procedure for reporting lost and found property - Benefits of appropriate security practices with regard to equipment - Hazards likely to affect the security of its establishments and customers - Reporting procedures for security incidents Personal characteristics of staff and their role in dealing with security issues effectively - Areas of environment which need attention in relation to security.

Personal skills : Importance of positive personal presentation - Importance of maintaining a professional attitude and behaviour towards others Factors contributing to successful team work Effective Communication and procedures and techniques of effective telephone use

Menu knowledge : Different types of menus in current use and sequence of courses Different preparation times of dishes and implications in food service Availability of fresh foods and relevant seasonal factors Cooking Terms Special Diet and Cultural Needs

General billing procedures : Different types of checking and billing systems Techniques of taking food and drink orders Procedures for processing and checking items to bills Procedures for opening and operating a payment point Procedures involved in handling and recording payments Procedures for processing payments Procedures for dealing with refunds, vouchers, tokens and transfers Identifying problems when processing payments and the procedures for dealing with them

Pre-service procedure : Tasks involved in the preparation of service and the ancillary areas Specialist items required for service of different menus Appropriate equipment necessary for food and beverage service Importance and application of portion control Procedures and methods for the after-service clearing and storage of equipment Factors involved in meeting pre-service preparation deadlines

Providing a table service : Methods and procedures for greeting and seating guests Taking Orders and Serving Customers Kinds of items served at table and procedures for presenting the bill and “customer exit”.

Providing a beverage service : Tasks involved in the preparation and service of beverages Appropriate equipment and utensils used in preparation and service of beverages Identifying non-alcoholic beverages and procedures for their service Procedures for the after service clearing and storage of equipment.

Diploma in Tourism and Destination Management.

Introduction
World Tourism Organisation (WTO) forecasts in Tourism Vision 2020 that the international tourist arrivals would reach 1.6 billion by 2020. WTTC forecasts that travel and tourism in India will grow at the rate of 8.4% per annum.

With the advent of CRS and e-ticketing, the focus of the travel industry has shifted from airlines to the tourism industry which offers a variety of exciting career opportunities today. The Conde Nast Traveller magazine from UK recently ranked India among the top 10 tourism destinations. Needless to say there is a lot of potential for tourism in India and the job market is set to grow. Keeping these facts in mind IHCTM has introduced this unique course to prepare candidates for the tourism industry.

The Diploma Course in Tourism and Destination Management is a comprehensive course, which gives students in-depth knowledge of the practical working of the tourism industry. On successful completion of this course students can also opt to appear for international examinations on payment of the applicable registration fees and Rs. 3000/- towards additional training and exam practice. The participant can appear for either the Diploma in International Tourism from City & Guilds, U.K. OR Career Award in Travel & Tourism from Cambridge International Examinations, U.K. Both these qualifications are valid in over 135 countries around the world. 

The Diploma Course in Tourism and Destination Management includes the following components:

Project work will also have to be completed as specified. 

The examination comprises of the three papers viz. Tourism Industry, Customer Service and Marketing and Travel Organisation. On successful completion of each paper the participants will receive a certificate for that paper. On completion of all three papers participants receive a Diploma in Tourism and Destination Management from IHCTM.

The course also offers a unique opportunity of optional training with stipend at Compact Travels Pvt Ltd for minimum 3 months This gives the students a chance not only to gain practical experience but also an opportunity to earn back the course fees.

The Tourism Industry :
Carry out research to identify different reasons why people travel - Preparing a presentation, investigating the positive and negative impact of tourism - Carry out research on the growth and development of new tourism initiatives- Jobs in tourism industry - Key component sectors of international tourism industry and the products & services associated with each sector - Reasons for increase and decrease in tourism numbers at specific destinations - Influence of media in the growth or decline of international tourism 

International Tourism Geography :
Identifying continents, countries, capitals and major tourist resorts - Converting local time to UTC/GMT and factors that influence time conversion - Identifying major tourist gateways, hinterlands and visitor attractions - Calculating foreign currency exchange transactions with commission charges - Identifying how geographical factors can affect the success of tourism - Calculating journey times - Identifying the range of languages spoken in major tourist destinations Identifying the economic issues affecting international tourism Identifying different types of climate featured worldwide and the effect it has on the choice of travel

Customer Service :
Identifying key components of customer service- Procedures for handling customer complaints- Producing guidelines for recommendations for the development of customer service in a tourism organization - Preparing a report comparing different levels of customer service - Identifying how to review and maintain customer service delivery efficiently and effectively - Reviewing plans to improve customer service - Resolving customer problems on customer feedback

People Development :
Preparing organizational structures - Explaining the factors which influence development - Researching various positions within the tourism industry Developing a personal curriculum vitae/resume -Preparing a presentation on workplace standards of practice, operation and legislation - Organizing a team activity for a tourism related event -Investigating recruitment and selection processes in tourism organizations 

Business Systems : 
How financial position is monitored in tourism organizations - Carrying out and describing simple budgeting from given financial data - Impact of technological developments upon business systems in tourism organizations - Identifying different types of financial accounts used in tourism organizations - Identifying administrative systems and communication systems - Identifying electronic systems and information processing systems

Marketing :
Carrying out research in different tourism organizations and comparing their marketing activities - Undertaking market research and preparing a presentation - Producing a marketing plan - Selection promotional methods - Explaining the functions of the elements of the marketing mix - Identifying promotional methods - Evaluating a marketing activity

Developing A Local Tourism Destination :
Producing a report on a local tourism destination focusing on reasons of tourism development, stages of development, sources of funding and impact on the local community - Analysing factors involved in marketing a destination - Identifying elements that create a tourism destination - Identifying reasons why there is a need for continued development of tourism - Image requirements for tourism developments

Tourism Related Services :
Producing a guide for customers which explains different types of travel insurance - Researching car hire including costings, car groups in accordance with clients needs Identifying different types of accommodation grading systems, Investigating the different types of cruising and destinations in accordance to the clients needs

New & Upgraded Programmes in 2004

1. 2 years Golden Airline /Travel Plan Admissions after Interview