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IHCTM is authorized
training centre for IATA/UFTAA Foundation, Consultant, Management and
Senior Management courses as well as IATA/FIATA Introductory, Air Cargo
Rating and Dangerous Goods Courses from IATA, Canada. In fact, IHCTM has
the unique distinction of being the FIRST in the world to be authorised
for the 4 IATA / UFTAA along with the 3 IATA / FIATA training programmes
(a total of 7 qualifications).
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DIPLOMA IN DIRECT MARKETING
(including Customer Service, Presentation Skills and Telemarketing)
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Every organization needs persons who are good at Customer Care and Presentation Skills. These trained persons work towards promotion on public relations as well as customer information service. Today it is no more of Sales in business but it is Customer Relations and Presentation that boosts the business with follow up permission through Telephone called Telemarketing.
This workshop training of 6 months is offered under personal supervision of our Director
who is an HRD expert since the past 45 years. The training consists of interactive
workshop as well as on-the-job experience. The on-the-job experience will help you to
get command and mastery over skills as well as inculcate confidence to continuously
keep on earning in your spare time.
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The DDM training comprises of two parts: |
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Success Achievement Skills |
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Dynamic Sales Management |
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The objective of this module is to ensure that you develop |
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Communication Skills |
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Effectiveness Skills |
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Customer Service and Presentation Skills |
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Telemarketing and Direct Marketing Skills |
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The first part of the course i.e. Success Achievement Skills helps you to become an effective communicator, which is the most essential tool for all. The section on effectiveness skills helps you to take total charge of your life including work, studies and career by being a good planner and organizer as well as a decision maker. This in turn helps you to not only become an effective performer but also develop leadership qualities.
The second part of the course i.e Dynamic Sales Management helps you understand the
finer points to help you earn big money. Training includes practical techniques to master
skills scientifically and systematically leading you to prosperity and happiness.
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Part I - Success Achievement Skills |
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Effective
Techniques |
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To enhance your personal effectiveness. Topics include: |
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Goal Setting |
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Time Management |
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Delegation |
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Decision Making |
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Human Understanding and Human Relations |
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Effective Communication |
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Assertiveness |
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Motivation |
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Communication
Skills |
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Especially designed to include "techniques with practice" thus building your confidence for interviews, group discussions and better presentation. Topics include: |
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Speaking with confidence at person to person, social, formal (interview) or even business level. |
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Seminar participation techniques |
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Compering a programme |
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Conducting Meetings |
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Using leadership communication |
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It also includes total practical training in Public Speaking covering the following
topics: |
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Preparing for your speech |
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Language |
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Style |
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Delivering Techniques |
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Extempore Speech |
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Assessing Speech |
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DYNAMIC
SALES MANAGEMENT |
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Sales is an important aspect of any enterprise and success & failure in business is determined by the effectiveness of the Sales Force. Besides, every organization needs persons who are good at Customer Care and Presentation Skills. Through the Dynamic Sales Management section, you develop the capability to speak effectively and learn the technique of turning customers into clients.
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Understanding Sales Presentation - its importance, purpose, procedure, plan, performance review, restructuring the operation through creativity for winning. |
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Products and Services Promotion |
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Human Element, Human Relations, Motivation |
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Overcoming hurdles and handling tricky situations |
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Records and Reports |
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Analysis for improvement and strategical planning |
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Telemarketing Techniques: compiling lists, preparing presentations, speaking style, follow up to close |
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Application of training in day-to-day life for acquiring winning edge |
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Growing from Trainee to Trainer |
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How to be on the swift track |
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Multiple returns |
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Networking benefits |
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How to break records and exceed targets |
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The Dynamic Sales Management section also includes field projects which help you to
earn while you learn. The minimum performance level is your earning of Rs 1000 as part
of the course. Many earn much more and even earn back the fees. |
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