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IHCTM is
authorized training centre for IATA/UFTAA Foundation, Consultant,
Management and Senior Management courses as well as IATA/FIATA
Introductory, Air Cargo Rating and Dangerous Goods Courses from IATA,
Canada. In fact, IHCTM has the unique distinction of being the FIRST in
the world to be authorised for the 4 IATA / UFTAA along with the 3
IATA
/ FIATA training programmes (a total of 7 qualifications).
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SECRETARIAL
COURSES
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Diploma
in Executive Secretary (D.E.S) with one month on-job training
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| The only Career Package with Job Expertise for Prime Positions.
While interacting with top notch organizations such as MNCs, it has been found that mere vocational skills such as Travel & Tourism, etc. is not enough especially in today's competitive world.
To have that winner's edge what one needs today besides vocational skills are some essential skills, which can equip you well enough in office administration, effective communication and computers.
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On joining this VALUE ADDED PACKAGE you will walk away with the prime job.
Students can select from a wide range of options to construct a course to meet their specific needs. On joining for the entire package, you qualify for a Diploma in Executive Secretary
(D.E.S.).
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How the IHCTM DIPLOMA IN EXECUTIVE SECRETARY is different form the "run-of-the-mill" Secretarial Courses?
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Generally, people join an office for a particular job such as a steno, a typist, an accounts assistant or a computer operator and they remain at that level for years to come with limited scope of growing in the job. But a person with an
IHCTM Executive Training even if he starts as an office assistant, he can thru' his merit be promoted to be an Executive and even reach a post of a managerial level. This training is also indispensable for persons coming from business families or those planning to be independent entrepreneurs.
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The Course is
divided into 4 modules
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Essential Computer Skills |
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Essential Communication Skills |
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Administrative Skills |
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Commerce Skills |
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Module 2 - Essential Communication Skills
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Course
Syllabus (Diploma in Direct Marketing) |
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Success Achievement Skills |
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Dynamic Sales Management |
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The objective of this module is to ensure that you develop |
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Communication Skills |
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Effectiveness Skills |
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Customer Service and Presentation Skills |
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Telemarketing and Direct Marketing Skills |
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| The first part of the course i.e. Success Achievement Skills helps you to become an effective communicator, which is the most essential tool for all. The section on effectiveness skills helps you to take total charge of your life including work, studies and career by being a good planner and organizer as well as a decision maker. This in turn helps you to not only become an effective performer but also develop leadership qualities.
The second part of the course i.e Dynamic Sales Management helps you understand the finer points to help you earn big money. |
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Training includes practical techniques to master skills scientifically and systematically leading you to prosperity and happiness.
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Part
I - Success Achievement Skills include
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EFFECTIVENESS TECHNIQUES |
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To enhance your personal effectiveness. Topics include: |
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Goal Setting |
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Time Management |
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Delegation |
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Decision Making |
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Human Understanding and Human Relations |
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Effective Communication |
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Assertiveness |
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Motivation |
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COMMUNICATION SKILLS |
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Especially designed to include "techniques with practice" thus building your confidence for interviews, group discussions and better presentation. Topics include: |
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Speaking with confidence at person to person, social, formal (interview) or even business level. |
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Seminar participation techniques |
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Comparing a programme |
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Conducting Meetings |
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Using leadership communication |
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It also includes total practical training in Public Speaking covering the following topics: |
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Preparing for your speech |
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Language |
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Style |
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Delivering Techniques |
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Extempore Speech |
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Assessing Speech |
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Part II - Dynamic Sales Management
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| Sales is an important aspect of any enterprise and success & failure in business is determined by the effectiveness of the Sales Force. Besides, every organization needs persons who are good at Customer Care and Presentation Skills. Through the Dynamic Sales Management section, you develop the capability to speak effectively and learn the technique of turning customers into clients. |
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Topics
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Understanding Sales Presentation - its importance, purpose, procedure, plan, performance review, restructuring the operation through creativity for winning. |
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Products and Services Promotion |
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Human Element, Human Relations, Motivation |
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Overcoming hurdles and handling tricky situations |
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Records and Reports |
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Analysis for improvement and strategical planning |
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Telemarketing Techniques: compiling lists, preparing presentations, speaking style, follow up to close |
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Application of training in day-to-day life for acquiring winning edge |
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Growing from Trainee to Trainer |
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How to be on the swift track |
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Multiple returns |
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Networking benefits |
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How to break records and exceed targets |
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| The Dynamic Sales Management section also includes field projects which help you to earn while you learn. The minimum performance level is your earning of Rs 1000 as part of the course. Many earn much more and even earn back the fees. |
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Advantages of attending DIPLOMA IN DIRECT MARKETING at
RBCS/IHCTM :
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At RBCS you attend workshops where you are a participant thus bringing changes through individual involvement and interaction. No crowded classes. |
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RBCS through its 47 years of experience and continuous research has simplified the complex process of learning and devised "science of presentation" thus imparting effective training through its "power workshops". |
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The DDM offered by RBCS includes Telemarketing too which is an effective follow up on Customer Service and Presentation Skills and helps swell profits. |
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The programme is devised personally by Founder Director of RBCS group Mr S.S.Motwani who is an HRD expert for over 49 years. The technique used helps you to bring out your inner talent to make you earn "money for your minutes". |
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Lastly, remember, there is never a NO for a job to Sales/P.R./Customer Support Person and that's what you achieve on completing the DDM at RBCS - You become an expert at Customer Service and you can apply your knowledge in any lucrative field whether it is an Airline, a Hotel, a Travel or Advertising agency, an Export firm or even the Fashion Industry. |
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Job Openings after course include - Sales/Customer Relations, P.R., Guest
Relations, Telemarketing, Direct Marketing, etc. in Hospitality, Airlines, Travel, FMC Product, Service Industry, Multinational Companies, Advertising, Event Management, Fashions, Media, etc. |
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Module 3 - Administrative Skills
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Course
I : Telephone Operating
This 6 sessions comprehensive course trains you to use the EPABX system. All the sessions are hands-on practical training.
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Course
Syllabus |
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Operating Techniques |
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Operating of EPABX |
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Internal / External Call Procedures |
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Telephone Courtesy / Etiquette |
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Outgoing dialing procedures |
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STD / ISD / Trunk Call bookings |
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Direct Lines |
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| A certificate is awarded to participants on successful completion of the examination.
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Course
II : Speedwriting(ABC)
Shorthand
Speedwriting Shorthand was developed in the 1920's and today is practiced in over 30 countries in 7 different languages. It is internationally acclaimed and recognized and has become more popular than the traditional Pitman shorthand as it is faster to learn and easier to transcribe. In mere 10 days you can learn to transcribe and in a further 4 to 6 weeks you can reach twice the normal speed of writing. Further practice can help you attain a speed of over 100wpm. On the other hand, Pitman Shorthand can take you as long as 8 to 10 months to get a speed of 90 to 100 wpm. Even secretaries prefer to take notes in ABC shorthand, as it is easier to transcribe even after days unlike Pitman Shorthand. From day one of the course you can start taking dictations and the accuracy level is also higher.
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Course
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Shorthand Theory |
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Transcription Accuracy |
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Speed |
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| A certificate is awarded to the participants on successful completion of the examination.
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Course
III : Filing & Despatching (Practical Work)
Filing plays an important role in any office. Rearranging and storing papers help to maintain proper records. Despatching works in co-ordination with the filing department. Hence, persons filing should have proper knowledge of despatching letters, circulars etc. and maintain proper records of the same.
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Course
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Importance of filing |
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Different types of filing methods and their suitability |
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Cardex systems |
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Procedure of despatching |
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Maintaining proper records of despatching |
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Accounting of despatch costs |
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| A completion certificate is awarded to the participants.
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Diploma in Office Administration Skills |
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This course is aimed at those who have completed Commerce Studies (B.Com) in college and wish to acquire value added skills to enhance their career prospects.
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Course
Syllabus |
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Essential Computer Skills |
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Essential Communication Skills |
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Administrative Skills |
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For detailed syllabus, refer to the individual topics listed under the Diploma in Executive Secretary
(D.E.S) heading. |
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