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IHCTM is
authorized training centre for IATA/UFTAA Foundation, Consultant,
Management and Senior Management courses as well as IATA/FIATA
Introductory, Air Cargo Rating and Dangerous Goods Courses from IATA,
Canada. In fact, IHCTM has the unique distinction of being the FIRST in
the world to be authorised for the 4 IATA / UFTAA along with the
3 IATA / FIATA training programmes (a total of 7 qualifications).
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A Guide
to IATA/UFTAA Courses |
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IATA/UFTAA QUALIFICATIONS |
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The IATA/UFTAA programme jointly offered by International Air Transport Association along with the United Federation of Travel Agents' Association is the most complete travel and tourism training programme designed for those who wish to start a career in the travel and tourism industry or upgrade their professional competence. The qualifications offered are recognized under the terms of the IATA Resolutions applicable to IATA's accreditation of travel agents. |
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[IN-IHC-2-93-001/002&00-003/004] |
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IHCTM became the FIRST approved centre in the world to offer all the 4 levels of the IATA/UFTAA programme right from the Foundation to the Senior Management Level. |
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Why do an IATA/UFTAA course?
Because
- it has global recognition with over 250000 graduates worldwide.
- more than 35 year of training experience.
- diploma acquired helps you get access to global employment opportunities. |
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IATA Training and Development Institute is the training and professional development organization of IATA. With over 200 classroom courses delivered worldwide, and several distance learning programmes worldwide. IATA serves the international aviation and travel & tourism industries by providing training in the fields of travel & tourism, airlines, airports, cargo and civil aviation.
In addition to training, IATA supports the air transport industry by delivering high-quality, industry-relevant products and services.
The United Federation of Travel Agents Association (UFTAA) is the highest world body representing the travel industry. In addition to the National Associations, UFTAA highly values the individual membership and support from a large number of individual Travel Agents, Tour Operators, Wholesalers and Travel Partners, including Hotels, Tourism Boards, Shipping and Cruise Companies, Car Rental Companies and the other operators and associations, allied to the tourist industry.
UFTAA represents 114 National Associations and additional Affiliate members in more than 121 countries |
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IATA /UFTAA
Four - Level Career Path Programme |
| Course
Name |
Course
Fees |
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FOUNDATION
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Thirteen Modules
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| = The
Business Environment of the Travel & Tourism Industry |
= Water Transport
Ferry |
| = Tour Packages 1 |
| = Geography in Travel
Planning |
= Air Transport
Essentials |
| = Travel Formalities |
= Customer Service |
| = Land Transport - Rail |
= Technology in the
Travel Industry 1 |
| = Land Transport - Car
and Camper |
= Air Fares
and Ticketing 1 |
| = Hotels |
= Electronic Booking
Tools |
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CONSULTANT |
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Nine
Modules |
| =
Geography in Travel Planning 2 |
| =
Land Transport Rail 2 |
| =
Land Transport Bus and Coach |
| =
Accommodation (other than hotels) |
=
Water Transport
Cruises and Private Charter |
| =
Tour Packages 2 |
| = Law
and Regulations 1 |
| =
Selling Skills |
| = Air
Fares and Ticketing 2 |
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STEPPING INTO
MANAGEMENT |
Seven
Modules |
| =
Managerial Skills 1 |
| =
Negotiation Skills |
=
Tour Packages 3 –
Special Interest Tours |
=
Meetings, Incentives,
Conference and Exhibitions |
| =
Administration and Accounting |
| =
Marketing 1 |
| =
Technology in the Travel Industry 2 |
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SENIOR
MANAGEMENT
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Five
Modules |
| =
Marketing 2 |
| = Law
and Regulations 2 |
| =
Technology in the Travel Industry 3 |
| =
Managerial Skills 2 |
| =
Finance and Business Planning |
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HIGHLIGHTS |
| Each
level of the IATA /UFTAA Programme comprises of two
papers |
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To pass in
each paper, the participant has to score 70% and to
qualify for Distinction, you have to score 85% or more
in each paper. Examinations are held in March and
September each year. |
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Course has
to be successfully completed within two years from date
of registration |
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There are
maximum two attempts allowed in each paper |
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Each course
is of a duration of 3/4 months |
| Note:
Not all courses are offered at all centres. |
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REMEMBER !
THE TRAVEL & TOURISM INDUSTRY EMPLOYS OVER 200 MILLION INDIVIDUALS AROUND THE GLOBE |
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The Areas of Employment are:
Airline Ticketing, Hotel Administration, Nature Reserve Staff, Cruise Ship Marketers, Group Tour Sales Staff,
Travel Portals, BPOs, Airports, Attraction Management and many more
A Guide to the 4 level IATA/UFTAA and 3 level IATA/FIATA programme
IHCTM has been the pioneers of Travel and Tourism as well as the Air Cargo and Courier Management courses in India. The first ever Travel and Tourism workshop was organized by IHCTM in 1971 and the Air Cargo courses at IHCTM were introduced in 1988. Thereafter, IHCTM became the first institute to offer the IATA/UFTAA Advanced Course in India and in the year 2000 when IATA revamped the curriculum and had a global launch of the new 4 level IATA/UFTAA programmes, IHCTM had the distinction in becoming the first authorized training centre worldwide to offer all the 4 levels of the IATA/UFTAA programme.
One of the major contributions in the development of the IATA/UFTAA programme has been from Subhash Motwani, Director-IHCTM and currently holder of 23 IATA qualifications who was invited by IATA in Geneva in 1998 for the Pilot Testing of the new IATA/UFTAA programmes. Subhash is also Director-Compact Travels and is a Chief Faculty for the Stepping into Management and Senior Management programmes offered by IATA. |
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IATA/UFTAA FOUNDATION - LEVEL 1 |
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This is the first of the four levels and by studying this module the you will be able to :
- Make appropriate travel arrangements and reservations
- Calculate and quote appropriate fares
- Complete international travel documents in accordance with IATA rules and procedure
- Answer customer queries, sell travel and tourism products and make the appropriate booking for the customer
- Acquire the necessary skills and knowledge to ensure that your front-line contact with the customer is remarkable
- Understand the role of information technology i.e Global Distribution Systems and the Internet
- Acquire knowledge of e-ticketing which was globally implemented w.e.f 1st June 2008
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 The FOUNDATION COURSE comprises of 13 modules and on successful completion of examination, you will be qualified with the IATA/UFTAA International Travel and Tourism Foundation Diploma and will be able to use the words DTTF (Diploma in Travel and Tourism Foundation) after your name. On successful completion, the participant will have an understanding of the travel and tourism industry, the practicalities of the travel professional’s role in the industry and the importance of exceeding customers’ expectations and role of technology in the travel industry besides being able to understand the concept of e-ticketing.
Additionally, you will become familiar with related subjects such as industry regulations, codes, world geography, air fares and ticketing including e-ticketing, visa and health requirements, as well as tour programmes.
Eligibility :
SSC/HSC/Diploma with good math and proficiency in English.
Our team of career counsellors would be glad to assist you in making the right choice of training programme based on your qualification, work experience and career objective. |
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COURSE SYLLABUS :
ENVIRONMENT
The Business Environment of the Travel and Tourism Industry
Geography in Travel Planning
Travel Formalities
PRODUCTS
Land Transport (Rail)
Land Transport (Car and Camper)
Hotels
Water Transport (Ferry)
Tour Packages
Air Transport Essentials
SUPPORT SERVICES
Customer Service
Technology in the Travel Industry
AIR FARES & TICKETING
GDS Electronic Booking Tools
Choose between Amadeus, Galileo, Sabre or Abacus
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The examination will be held in March and September every year and enrolment is valid for two years. Students will have two opportunities to sit for the exam within this period of two years.
On completing the FOUNDATION Course, students would be eligible to pursue the IATA/UFTAA CONSULTANT Programme. |
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IATA/UFTAA CONSULTANT - LEVEL 2 |
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This is the second of four levels and by studying this module you will be able to :
Handle all major aspects of the travel agency business.
Give accurate advice to clients on major tourist destinations.
Produce customized and international inclusive tours.
Sell international business, incentive and conference travel arrangements.
Apply advanced IATA fare construction principles and complete appropriate tickets and other documents for all types of international journeys including issue and re-issue of tickets.
Familiarize yourself with common national requirements, IATA’s Regulations and the role of the National Travel Agents Associations.
Learn effecting selling skills. Understand the Billing and Settlement System thus having an distinctive edge in travel agency operations |
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The CONSULTANT COURSE comprises of 9 modules and on successful completion of examination, you will be qualified with the IATA/UFTAA International Travel and Tourism Consultant Diploma and will be able to use the letters DTTC(Diploma in Travel and Tourism Consulting) after your name. On successful completion, you will be valued as a competent and business-minded travel professional. It will help you understand more complex operations as well as adopt a consultative approach to selling travel and tourism. |
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Eligibility :
The candidate should have completed the IATA/UFTAA Foundation Diploma or equivalent training from a reputed institute such as the Diploma in Compact Travel and Tourism with E-ticketing and CRS from IHCTM. The course is also recommended for existing staff of tour operators, consolidators and airlines who have sufficient work experience and are conversant with basic travel agency operational skills. |
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COURSE SYLLABUS :
ENVIRONMENT
Geography in Travel Planning- Level 2
PRODUCTS
Land Transport (Rail) – Level 2
Land Transport (Bus and Coach)
Accommodation other than hotels
Water Transport (Cruises and Private Charter)
Tour Packages – Level 2
SUPPORT SERVICES
Law and Regulations
Selling Skills
AIR FARES & TICKETING & LEVEL 2 |
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The examination will be held in March and September every year and enrolment is valid for two years. Students will have two opportunities to sit for the exam within this period of two years.
On completing the CONSULTANT Course, students would be eligible to pursue the IATA/UFTAA STEPPING INTO MANAGEMENT Programme. |
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STEPPING INTO MANAGEMENT - LEVEL 3 |
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 This is the third of four levels and by studying this module you will be able to :
Learn the essential principles and strategies in supervising and managing people.
Develop customised tours and gain a competitive advantage.
Learn how to plan, organise and administer meetings, incentives, conferences & exhibitions.
Be able to establish procedures and control costs of your business.
Understand the latest marketing trends and opportunities and apply them in your planning.
Familiarise yourself with the challenges & opportunities of information technology and internet strategies
The MANAGEMENT COURSE comprises of 7 modules and on successful completion of examination, you will be qualified with the IATA/UFTAA International Travel and Tourism Management Diploma and will be able to use the letters ‘Dip TT(Mgt)’ after your name. On successful completion, the participant is prepared to handle higher level responsibilities such as accounting, supervising staff , negotiation and product development.
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Eligibility :
The candidate should have completed the Consultant Diploma also have some GDS/CRS experience and handled work up to supervisory level. Alternatively, those who have completed the Diploma in Compact Travel and Tourism from IHCTM along with VA-1 and VA-2 as well as having GDS and work experience are eligible for the programme. |
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COURSE SYLLABUS :
STRATEGY AND MANAGEMENT
Managerial Skills 1
Negotiation Skills
PRODUCTS
Tour Packages – Special Interest Tours 3
Meetings, Incentives, Conferences and Exhibitions (MICE)
SUPPORT SERVICES
Administration and AccountingMarketing 1
Technology in the Travel Industry 2
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The examination will be held in March and September every year and enrolment is valid for two years. Students will have two opportunities to sit for the exam within this period of two years.
On completing the MANAGEMENT Course, students would be eligible to pursue the IATA/UFTAA SENIOR MANAGEMENT Course. |
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Level 4: IATA/UFTAA SENIOR MANAGEMENT |
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 This is the last of four levels and by studying this module you will be able to :
Prepare yourself for the challenges of an upper-management role and acquire a competitive advantage for your business.Motivate your staff at all levelsEnhance your revenueDevelop a strategic marketing oriented culture in your travel businessUnderstand how laws and regulations have an impact on the travel agency businessDetermine what type of information technology can be applied to the agency.
Produce a financially solid business plan to ensure that the agency has the direction it needs in order to succeed
The SENIOR MANAGEMENT COURSE comprises of 5 modules and on successful completion of examination, you will be qualified with the IATA/UFTAA International Travel and Tourism Senior Management Diploma and will be able to use the letters ‘DTTSM’ (Diploma in Travel and Tourism Senior Management) after your name. On successful completion, you will be prepared to accept the challenges of the managerial role and acquire a competitive advantage in handling the travel agency business. |
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Eligibility :
You should have completed the Management Diploma and have atleast 1 year experience in a management position. Alternatively, you should have successfully completed the Best of 5 Management Programme or the Tourism and Business Management Programme from IHCTM and have atleast 12 months of work experience. |
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COURSE SYLLABUS :
SUPPORT SERVICES
Marketing 2 Law and Regulations 2
Technology in the Travel Industry 3
STRATEGY AND MANAGEMENT
Management Skills 2
Finance and Business Planning |
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The examination will be held in March and September every year and enrolment is valid for two years. Students will have two opportunities to sit for the exam within this period of two years. |
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HIGHLIGHTS OF the IATA/UFTAA Programme:
- Each level of the programme comprises of 2 papers and to pass you need to score a minimum of 70% in each paper. To qualify for distinction diploma, you need 85% in each paper in your first attempt.
- The examinations are held in March and September each year and the deadline for March registration is 30th November whereas for the September registration it is 31st May. You have to register with IHCTM atleast 15 days prior to the deadline set by ITDI (IATA Training and Development Institute)
- Each course is of a duration of 3 to 4 months. A customized programme can be designed for the industry to complete the course on a fast track basis (minimum of 10 participants)
- You are entitled to maximum of 2 attempts per paper and the course has to be completed in a span of two years.
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