IHCTM is authorized training centre for IATA/UFTAA Foundation, Consultant, Management and Senior Management courses as well as IATA/FIATA Introductory, Air Cargo Rating and Dangerous Goods Courses from IATA, Canada. In fact, IHCTM has the unique distinction of being the FIRST in the world to be authorised for the 4 IATA / UFTAA along with the 3 IATA / FIATA training programmes (a total of 7 qualifications).

Visit RBCS GROUP for more information about IATA courses in Mumbai.

A Guide to IATA Courses

IATA/UFTAA QUALIFICATIONS

The IATA/UFTAA programme jointly offered by International Air Transport Association along with the United Federation of Travel Agents' Association is the most complete travel and tourism training programme designed for those who wish to start a career in the travel and tourism industry or upgrade their professional competence. The qualifications offered are recognized under the terms of the IATA Resolutions applicable to IATA's accreditation of travel agents.

[IN-IHC-2-93-001/002&00-003/004]

IHCTM became the FIRST approved centre in the world to offer all the 3 levels of the IATA/UFTAA programme right from the Foundation to the Management Level.

Why do an IATA/UFTAA course?

Because

- it has global recognition with over 250000 graduates worldwide.

- more than 35 year of training experience.

- diploma acquired helps you get access to global employment opportunities.

IATA Training and Development Institute is the training and professional development organization of IATA. With over 200 classroom courses delivered worldwide, and several distance learning programmes worldwide. IATA serves the international aviation and travel & tourism industries by providing training in the fields of travel & tourism, airlines, airports, cargo and civil aviation.

In addition to training, IATA supports the air transport industry by delivering high-quality, industry-relevant products and services.

The United Federation of Travel Agents Association (UFTAA) is the highest world body representing the travel industry. In addition to the National Associations, UFTAA highly values the individual membership and support from a large number of individual Travel Agents, Tour Operators, Wholesalers and Travel Partners, including Hotels, Tourism Boards, Shipping and Cruise Companies, Car Rental Companies and the other operators and associations, allied to the tourist industry.

UFTAA represents 114 National Associations and additional Affiliate members in more than 121 countries

IATA /UFTAA Three - Level Career Path Programme

Course Name

Course Fees

FOUNDATION

Thirteen Modules
= The Business Environment of the Travel & Tourism Industry	= Water Transport – Ferry
= The Business Environment of the Travel & Tourism Industry	= Tour Packages 1
= Geography in Travel Planning	= Air Transport Essentials
= Travel Formalities	= Customer Service
= Land Transport - Rail	= Technology in the Travel Industry 1
= Land Transport - Car and Camper	= Air Fares and Ticketing 1
= Hotels	= Electronic Booking Tools

CONSULTANT

Nine Modules

= Geography in Travel Planning 2

= Land Transport – Rail 2

= Land Transport – Bus and Coach

= Accommodation (other than hotels)

= Water Transport –
Cruises and Private Charter

= Tour Packages 2

= Law and Regulations 1

= Selling Skills

= Air Fares and Ticketing 2

STEPPING INTO
MANAGEMENT

Seven Modules

= Managerial Skills 1

= Negotiation Skills

= Tour Packages 3 –
Special Interest Tours

= Meetings, Incentives,
Conference and Exhibitions

= Administration and Accounting

= Marketing 1

= Technology in the Travel Industry 2

HIGHLIGHTS

Each level of the IATA /UFTAA Programme comprises of two papers

To pass in each paper, the participant has to score 60% and to qualify for Distinction, you have to score 85% or more in each paper. Examinations are held in March and September each year.

Course has to be successfully completed within two years from date of registration

There are maximum two attempts allowed in each paper

Each course is of a duration of 3/4 months

Note: Not all courses are offered at all centres.

REMEMBER !
THE TRAVEL & TOURISM INDUSTRY EMPLOYS OVER 200 MILLION INDIVIDUALS AROUND THE GLOBE

The Areas of Employment are:

Airline Ticketing, Hotel Administration, Nature Reserve Staff, Cruise Ship Marketers, Group Tour Sales Staff, Travel Portals, BPOs, Airports, Attraction Management and many more…

A Guide to the 3 level IATA/UFTAA and 3 level IATA International Air Cargo Training programme

IHCTM has been the pioneers of Travel and Tourism as well as the Air Cargo and Courier Management courses in India. The first ever Travel and Tourism workshop was organized by IHCTM in 1971 and the Air Cargo courses at IHCTM were introduced in 1988. Thereafter, IHCTM became the first institute to offer the IATA/UFTAA Advanced Course in India and in the year 2000 when IATA revamped the curriculum and had a global launch of the new 4 level IATA/UFTAA programmes, IHCTM had the distinction in becoming the first authorized training centre worldwide to offer all the 4 levels of the IATA/UFTAA programme.

One of the major contributions in the development of the IATA/UFTAA programme has been from Subhash Motwani, Director-IHCTM and currently holder of over 25 IATA qualifications who was invited by IATA in Geneva in 1998 for the Pilot Testing of the new IATA/UFTAA programmes. Subhash is also Director-Compact Travels and is a Chief Faculty for the Stepping into Management and Senior Management programmes offered by IATA.

IATA/UFTAA FOUNDATION - LEVEL 1

This is the first of the four levels and by studying this module the you will be able to :

Make appropriate travel arrangements and reservations
Calculate and quote appropriate fares
Complete international travel documents in accordance with IATA rules and procedure
Answer customer queries, sell travel and tourism products and make the appropriate booking for the customer
Acquire the necessary skills and knowledge to ensure that your front-line contact with the customer is remarkable
Understand the role of information technology i.e Global Distribution Systems and the Internet
Acquire knowledge of e-ticketing which was globally implemented w.e.f 1st June 2008

The FOUNDATION COURSE comprises of 13 modules and on successful completion of examination, you will be qualified with the IATA/UFTAA International Travel and Tourism Foundation Diploma. On successful completion, the participant will have an understanding of the travel and tourism industry, the practicalities of the travel professional’s role in the industry and the importance of exceeding customers’ expectations and role of technology in the travel industry besides being able to understand the concept of e-ticketing.

Additionally, you will become familiar with related subjects such as industry regulations, codes, world geography, air fares and ticketing including e-ticketing, visa and health requirements, as well as tour programmes.

Eligibility :

SSC/HSC/Diploma with good math and proficiency in English. Our team of career counsellors would be glad to assist you in making the right choice of training programme based on your qualification, work experience and career objective.

COURSE SYLLABUS :

ENVIRONMENT

· The Business Environment of the Travel and Tourism Industry

· Geography in Travel Planning

· Travel Formalities

PRODUCTS

· Land Transport (Rail)

· Land Transport (Car and Camper)

· Hotels

· Water Transport (Ferry)

· Tour Packages

· Air Transport Essentials

SUPPORT SERVICES

· Customer Service

· Technology in the Travel Industry

AIR FARES & TICKETING

· GDS Electronic Booking Tools

· Choose between Amadeus, Galileo, Sabre or Abacus

The examination will be held in March, June, September and December every year and enrolment is valid for two years. Students will have two opportunities to sit for the exam within this period of two years.

On completing the FOUNDATION Course, students would be eligible to pursue the IATA/UFTAA CONSULTANT Programme.

IATA/UFTAA CONSULTANT - LEVEL 2

This is the second of four levels and by studying this module you will be able to :

· Handle all major aspects of the travel agency business.

· Give accurate advice to clients on major tourist destinations.

· Produce customized and international inclusive tours.

· Sell international business, incentive and conference travel arrangements.

· Apply advanced IATA fare construction principles and complete appropriate tickets and other documents for all types of international journeys including issue and re-issue of tickets.

· Familiarize yourself with common national requirements, IATA’s Regulations and the role of the National Travel Agents Associations.

· Learn effecting selling skills.

· Understand the Billing and Settlement System thus having an distinctive edge in travel agency operations

The CONSULTANT COURSE comprises of 9 modules and on successful completion of examination, you will be qualified with the IATA/UFTAA International Travel and Tourism Consultant Diploma . On successful completion, you will be valued as a competent and business-minded travel professional. It will help you understand more complex operations as well as adopt a consultative approach to selling travel and tourism.

Eligibility :

The candidate should have completed the IATA/UFTAA Foundation Diploma or equivalent training from a reputed institute such as the Diploma in Compact Travel and Tourism with E-ticketing and CRS from IHCTM. The course is also recommended for existing staff of tour operators, consolidators and airlines who have sufficient work experience and are conversant with basic travel agency operational skills.

COURSE SYLLABUS :

ENVIRONMENT

· Geography in Travel Planning- Level 2

PRODUCTS

· Land Transport (Rail) – Level 2

· Land Transport (Bus and Coach)

· Accommodation other than hotels

· Water Transport (Cruises and Private Charter)

· Tour Packages – Level 2

SUPPORT SERVICES

· Law and Regulations

· Selling Skills
AIR FARES & TICKETING & LEVEL 2

On completing the CONSULTANT Course, students would be eligible to pursue the IATA/UFTAA Managing the Travel Business Programme.

MANAGING THE TRAVEL BUSINESS - LEVEL 3

This is the third level and by studying this module you will be able to :

· Learn the essential principles and strategies in supervising and managing people.

· Develop customized tours and gain a competitive advantage.

· Learn how to plan, organize and administer meetings, incentives, conferences & exhibitions.

· Be able to establish procedures and control costs of your business.

· Understand the latest marketing trends and opportunities and apply them in your planning.

· Familiarize yourself with the challenges & opportunities of information technology and internet strategies

The MANAGEMENT COURSE comprises of 7 modules and on successful completion of examination, you will be qualified with the IATA/UFTAA Managing the Travel Business Diploma . On successful completion, the participant is prepared to handle higher level responsibilities such as accounting, supervising staff , negotiation and product development.

Eligibility :

The candidate should have completed the Consultant Diploma also have some GDS/CRS experience and handled work up to supervisory level. Alternatively, those who have completed the Diploma in Compact Travel and Tourism from IHCTM along with VA-1 and VA-2 as well as having GDS and work experience are eligible for the programme.

COURSE SYLLABUS :

STRATEGY AND MANAGEMENT

· Managerial Skills 1

· Negotiation Skills

PRODUCTS

· Tour Packages – Special Interest Tours 3

· Meetings, Incentives, Conferences and Exhibitions (MICE)

SUPPORT SERVICES

· Administration and Accounting

· Marketing 1

· Technology in the Travel Industry 2

HIGHLIGHTS OF the IATA/UFTAA Programme:

Each level of the programme comprises of one paper and to pass you need to score a minimum of 60% . To qualify for distinction diploma, you need 85% in in your first attempt.
The examinations are held in March, June, September and December each year . You have to register with IHCTM atleast 15 days prior to the deadline set by ITDI (IATA Training and Development Institute)
Each course is of a duration of 3 to 4 months. A customized programme can be designed for the industry to complete the course on a fast track basis (minimum of 10 participants)
You are entitled to maximum of 2 attempts and the course has to be completed in a span of two years.

Visit RBCS GROUP for more information about IATA courses in Mumbai.

IATA International Air Cargo Qualifications

Under the leadership of the International Air Transport Association (IATA) , the IATA International Air Cargo Training Programme is a step-by-step professional training programme designed to help you advance from entry-level to senior management in the cargo Industry. Introduced by IATA , over 30 years ago to enhance the professionalism and ability of cargo agents, it is delivered and updated on a regular basis by a team of cargo experts and training specialists.

Prerequisites
It is recommended that students have completed a secondary school education or equivalent. A good understanding of written English, world geography and basic mathematics is essential.

Why a Career in CARGO?

· According to OAG (Official Airline Guide), there will be 6.1 per cent average growth of air freight for the ensuing 10 years. OAG Analytical Services at the release of its third annual OAG Global Air Freight Forecast has projected trends in air freight demand and fleet for 2008-2017.

· Several airlines such as Jet Airways and Kingfisher are looking at starting freighter flights to meet the increasing demand for air freights

· New airports and the upcoming international cargo hub in Nagpur will ensure tremendous job opportunities in the Air Freight Sector and several CHA firms and Freight Forwarding companies are looking at getting IATA accreditation which in turn has created increasing demand for IATA International Air Cargo Diploma Holders.

Why IHCTM?

· IHCTM has been the pioneer of Air Cargo training in India and was the first IATA International Air Cargo training authorized training centre in Mumbai to offer all the 3 levels of the IATA International Air Cargo Training programme.

· IHCTM students have excelled in their examination and also get preferential selection in employment as well as for internship opportunities at the Cargo complex and with ground handling companies.

IATA International Air Cargo INTRODUCTORY

The IATA International Air Cargo Introductory Course is one of the requirements for accreditation as an IATA Cargo Agent. The Introductory Course takes into account a number of changes in the air cargo industry and the evolution of the industry towards the adoption of the Montreal Protocol.

At the end of the course, you will be able to:

Make appropriate arrangements and reservations for international air cargo shipment
Calculate correct rates and charges for both general cargo and special cargo
Complete air waybills in accordance with applicable IATA rules and procedures

Eligibility:

This course is designed for the traffic and operations staff of international air cargo agents but is also useful to sales and marketing staff of cargo agents and consolidators; sales, reservations and acceptance staff of airlines, airport handling and surface transportation companies; shipping department staff of manufacturers, wholesalers, importers and exporters

COURSE SYLLABUS

1. Industry regulations; ICAO -IATA - FIATA
2. The air cargo agency; The IATA cargo agent -The consolidator
3. World geography; IATA 3-letter codes -time differences -calculation of transportation times
4. Use of Guides; the OAG Air Cargo Guide
5. Aircraft; bulk loading limitations -Unit Load
6. Devices (ULDs) Handling facilities; aircraft and cargo terminal facilities
7. Air cargo acceptance
8. Cargo booking procedures
9. Cargo automation
10. Air cargo rates and charges; application of TACT (The Air Cargo Tariff)
11. The Air Waybill; completion - labelling and marking

IATA International AIR CARGO RATING

For those wanting to specialize in container loading and consolidation, the AIR CARGO RATING Course is extremely useful. Persons holding the IATA International Air Cargo Rating Diploma are considered qualified under the terms of the IATA Resolutions applicable to IATA 's accreditation of Cargo Agents.

At the end of the course you will be able to:

Correctly quote the published rates and charges for air cargo shipments
Calculate appropriate rates and charges for mixed consignments and Unit Load Devices (ULDs)
Complete Air waybills

Eligibility:

1. Traffic and operations staff of international air cargo
2. Sales and marketing staff of cargo agents and consolidators
3. Sales, reservations and acceptance staff of airlines, airport handling and surface transportation companies
4. Shipping department staff of manufacturers, wholesalers, importers and exporters
5. All staff of cargo agents, airlines and manufacturers who wish to expand or refresh their knowledge of current international air cargo rating and handling procedures.

COURSE SYLLABUS

1. Review of basic cargo rating principles; The Air Cargo Tariff (TACT)-IATA areas and sub - areas -chargeable weight - rates and charges - Air Waybill completion
2. Currency regulations; conversion rates - rounding off procedures
3. Construction rates (general cargo, specific commodity and class rates)
4. Combination of rates and charges (international general cargo rates, specific commodity and class rates)
5. Mixed consignments; declaration of the goods - rating - Air Waybill completion
6. ULDs; definitions, specifications, classification and identification of ULDs - general rules governing the use of ULDs - ULD charges

IATA DANGEROUS GOODS

One of the pre-requisites to get a Cargo Agency accredited with IATA is to have two employees working in the company who have completed the IATA Dangerous Goods Course. Further, the Dangerous Goods Diploma has to be validated every two years to update oneself with the latest formalities for identifying, classifying and complying with formalities of packing, marking, labelling and documentation of hazardous substances.
The Dangerous Goods Examination comprises of one paper - Acceptance and Use of Dangerous Goods Regulations and the candidate has to refer to the latest edition of the Dangerous Goods Regulations and complete his examination paper.

At the end of the course, you will be able to:

Apply the IATA Cargo Dangerous Goods Regulations correctly
Understand the legal aspects and the responsibility of the shippers, agents and airlines involved in the transport of dangerous goods
Identify and classify individual dangerous goods items
Verify that the goods are properly packed, marked and labeled
Fill in and check the Shippers’ Declaration for Dangerous Goods (DGD)
Complete Air waybills in accordance with the applicable IATA rules and procedures
Deliver dangerous goods shipments to the airlines “ready for carriage”

Eligibility:

1. Traffic and operations staff of international air cargo agents
2. Sales and marketing staff of cargo agents and consolidators
3. Sales, reservations and acceptance staff of airlines, airport handling and surface transportation companies
4. Shipping department staff of manufacturers, wholesalers, importers and exporters
5. All staff of cargo agents, airlines and manufacturers who wish to expand or refresh their knowledge of dangerous goods regulations and procedures

COURSE SYLLABUS:

1. Contents of the IATA Dangerous Goods Regulations Manual
2. Dangerous goods classes and divisions
3. Identification
4. Packing requirements
5. Marking and labeling
6. Documentation
7. Radioactive materials
8. State and operator variations
9. Checking procedures
10. Excepted quantities

HIGHLIGHTS OF the IATA International Air Cargo Training Programmes

· The IATA International Air Cargo Introductory and Air Cargo Rating courses comprise of 1 paper each and to pass the examination you have to score a minimum of 60% . A score of 90% in in the first attempt entitles you to receiving a diploma with Distinction. Maximum two attempts are allowed and the examination has to be given within the course validity period of 18 months. The exams are held in March, June, September and December each year.

· The IATA Dangerous Goods examination is valid for 12 months and the examinations are held thrice a year – April, June and October. The passing percentage is 80 and on scoring 90% in the first attempt the candidate would be awarded a diploma with Distinction. Only two attempts are permitted within the validity period of the course. The IATA Dangerous Goods course examination comprises of one paper only.

· The student has to register for a Dangerous Goods Recurrent or Refresher programme every 2 years. Enquire with IHCTM for details.

· You have to register with IHCTM atleast 15 days prior to the deadline set by ITDI (IATA Training and Development Institute)

· Each course is of a duration of 3 to 4 months. A customized programme can be designed for the industry to complete the course on a fast track basis (minimum of 10 participants)

A word of caution - To encash on the ignorance of students, there are many unscrupulous institutes who claim to offer IATA approved or IATA based courses. For the list of authorized training centres for IATA/UFTAA and IATA International Air Cargo Training programmes visit http://www.iata.org/training/self_study or email traveltraining@iata.org

· Anything mentioned in this website is subject to amendments/alterations without notice as found necessary

Visit RBCS GROUP for more information about IATA courses in Mumbai.